Return Policy
In order to return merchandise, you must obtain an RMA number (Return Merchandise Authorization) from our customer service department Request RMA.
Un-opened merchandise may be returned within 30 days after delivery for a refund. There will be NO RE-SHIPMENT of product under any circumstances, customer must reorder the product.
A 20% RESTOCKING FEE will apply to all returns that are not damaged or the wrong item (ex: customer changed their mind, they ordered the wrong product or UPS return due to wrong address provided). All credits that require the return of items cannot be issues until the product is received.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. Please use the most economical shipping method for your return. Packages must be returned prepaid and insured. We do not accept COD. RETURN SHIPPING COST is the responsibility of the customer. Merchandise returned that was eligible for free shipping will be charged the original shipping and handling costs. This cost will be deducted from your refund.
Pack and seal your box securely, in the original package no exceptions. Customer is responsible for the product until it is received in our warehouse. We are not responsible for lost or damaged returns.
The following information is required with all returns (If this information is not included, we will be unable to process your return):
- Full Name
- Phone Number
- E-mail Address
- Original Invoice Number and the date of purchase
- Item that is being returned (you can find the item number on your invoice)
- Reason for Return
Returns and exchanges must be mailed to the address on the invoice:
All returns must be shipped back using a trackable courier. (FedEx, UPS, USPS)
Once your package has been received, your refund or exchange will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. For more information on our return policy please contact Customer Service or email sales@mantramediastore.com
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Return Policy
